FAQ'S

LOSFONDOS is a global database and search engine for registered items (e.g. mobile phones, tablets, laptops, headphones, cameras, game consoles, power banks, bags, wallets etc.). Registered items at LOSFONDOS get either a digital QR-Code sticker on lock screen or a physical QR-Code sticker on the item surface. Once a registered item is lost, a finder can scan one of these QR code stickers and contact the owner very quickly and efficiently.

Please note that LOSFONDOS is not a lost property office and does not physically store items. We see ourselves as an intermediary between owner and finder.

LOSFONDOS works through following steps:
  1. Register or Login at LOSFONDOS.
  2. Add items to your account.
  3. Choose one of the following options how your items should be identified in case of lost.
    • Option A: Order physical QR code sticker from us.
    • Option B: Create digital QR code sticker in your account overview.
  4. In case you have decided for option A, please put the physical QR code sticker on the relevant item. For option B, please use your created digital QR code sticker on your lock screen.

In case of lost, the finder can scan the QR code and contact the registered owner.

  1. Please register or login at LOSFONDOS
  2. Choose “My Devices” from menu.
  3. Click on “Add new device” and register a device. You can register up to 10 items and devices for free.
  4. Enter the SERIAL or the IMEI number of your device. (Click here for help to find the SERIAL or IMEI number of your device.)
  5. Select the type of registration.
    • I want to register my own device. (This selection is for owners. Select this option before the device or item is lost.)
    • I have found the device. (This selection is for finders. Select this option when you have found a device.)
    • I am searching this device. (This selection is for owners. Select this option if you have lost an unregistered device or item.)
  6. Upload pictures from your item or device, you want to register. These pictures are very helpful for the later identification (e.g. appearance, color).
  7. Describe your mobile item. (e.g. iPhone 11 Pro with safety glass and black leather case)
  8. Click Save button to finalize the device registration.
There are three different ways to search your lost item:
  • Enter the SERIAL or IMEI number of your lost item in search field.
  • Scan the digital QR code at the lock screen of the lost item and click on the appeared link.
  • Scan the QR code sticker at the surface of the item and click on the appeared link.

You need patience. As soon as someone finds your lost device and reports it to LOSFONDOS as found, LOSFONDOS will send you a email notification.

LOSFONDOS data servers offer the highest level of security, quality and reliability. The servers are located in high security bunker system (former military bunker) in Switzerland. Your personal data will not be passed on to third parties for advertising purposes.

You can register any items (e.g. smartphones, tablets, notebooks, headphones, handbags, wallets, keychains etc.). We recommend you to register items that have a suitable area for attaching the QR code sticker. Please consider that the dimensions of the smallest QR code sticker is limited to 0.79 inch x 0.79 inch (20 mm x 20 mm).

Every registered device with or without a screen (e.g. headphones, computer mouse) receives a QR code sticker from LOSFONDOS. This QR code adhesive is of high quality, weatherproof, UV-resistant, abrasion-proof and can be stuck to a suitable place on the device. Finders can contact the owner by scanning this QR code sticker. The QR code stickers are chargeable and will be sent to owners after purchase by LOSFONDOS.

Every registered device with (e.g. mobile phones, tablets) or without a screen (e.g. headphones, computer mouse) receives a QR code sticker from LOSFONDOS. This QR code stickers are made of premium polyethylene (PE) material and have high quality (high and low temperature resistant from -40°C to +60°C, weatherproof, UV-resistant, abrasion-proof, permanent adhesion) and can be stuck to a suitable place (e.g. on the backside or on the cover) of the device. Finders can contact the owner by scanning this QR code sticker. The QR code stickers are chargeable and will be sent to owners after purchase by LOSFONDOS.